Get a voucher direct to your email for the amount you paid for your ticket

• The ticket number must begin with 075.

• Customers affected by any of the following circumstances less than 15 days before departure:

  • New entry restrictions have been established at your destination.

  • You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling.

  • You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.).

  • You yourself test positive for COVID-19.

  • Your vaccination appointment coincides with the dates of your flights.

  In the first two cases, all you need to do is request your voucher through Manage Your Booking before check-in closes for the flight you are not going to be able to take.

  If your situation is one of the following three cases, please send an email to salud@iberia.es with the following subject matter: Health + booking reference + "voucher".
  You also need to attach proof of why you cannot travel so that we can authorise it. Any of these three documents are valid for this purpose:

  • Medical certificate

  • Certificate issued by the authorities

  • Sworn statement, with the place, date and signature, explaining why you cannot travel.

• Request it before the departure of your flight.

For tickets purchased directly on iberiaexpress.com (the ticket number will begin with 060), you must request your voucher through this link.

Once you've submitted your request, we'll send a voucher for each passenger in the booking to your email address. This process takes approximately 5 days.

Check the email in which we sent you the voucher: it contains all the conditions of use, including the expiry date.

You can also check this info in the 'Checking and managing your vouchers' section on this page.

If you bought your ticket with Avios or Avios&Money, please request a change or refund through the Call Centre or by filling in the Iberia Plus help form. If you request a refund, we'll credit the Avios to your Iberia Plus account and refund the taxes to the payment card you used to buy your ticket. This is a manual process so it may take us a little longer to confirm your request. Thank you in advance for your patience.

If you used your Avios to get a discount on the price of your ticket, we will refund the entire amount by means of a voucher through Manage Your Booking.

If you bought your ticket with On Business points, please request a change or refund through the Call Centre or by filling in the Iberia Plus helpform. If you request a refund, we'll credit the points to your Iberia Plus account and refund the taxes to the payment card you used to buy your ticket. This is a manual process so it may take us a little longer to confirm your request. Thank you in advance for your patience.

You only need to submit one request per 'booking code' stating the details of one of the passengers.

One voucher per passenger in the booking will be issued. Each one will include the ticket amount and any ancillaries purchased (seat selection, bags, etc.).

We'll send all the vouchers to the same contact email stated on the form.

If the refund voucher is not for all the passengers in the booking, you will have to request it through the Call Centre.

If you've already undertaken part of your journey you can request a voucher for the remainder. You'll receive a voucher for amount corresponding to the flight not taken.

You can still request a voucher even if you've previously changed the date. However, your ticket must meet the terms and conditions.

Vouchers can only be used to book flights on iberia.com.

Once you have received your voucher by email:

• You can use it for purchases at Iberia.com.

• You can redeem it as many times as you want, until you use up the balance.

• Choose the flights and, when you go to make the payment on our website, enter your voucher identification code in the box provided for it.

• More information

   

You can use your voucher and still get the resident or large family discount.

You can combine up to 9 vouchers. You can use them in the 'Checking and managing your vouchers ' section. Enter your email and the voucher identification codes from the same booking that you want to combine.

You can't request a voucher if your refund is being processed or you've already received it.

If your ticket meets the terms and conditions and you've received an email stating the opposite, it may be because you've requested it more than once. The system automatically sends a non-compliance notice in the case of repeated requests.

You should receive the voucher in the next few days. If you don't, please contact us.

You can check the remaining amount in your voucher in the 'Checking and managing your vouchers' section on this page. You just have to enter your voucher identification code and the same email that you used when you made the request. We will show you the remaining balance, the expiry date and conditions.

You can use the voucher to pay for any product or service added to the flight you purchase on the Iberia website.

The process that sends the flight cancellation notice doesn't detect whether a voucher request has already been submitted, so you can ignore this instruction. You'll receive your voucher within the next few days.

Flight + car and flight + hotel packages are managed by British Airways Holidays Limited. If your flight + car or flight + hotel booking is directly impacted by COVID-19, we will contact you before your departure date, without you having to worry about anything else. To enquire about changes or refunds for holiday package bookings made on Iberia Holidays, please write to the following email address: Vacaciones.iberia@ba.com.

If you purchased Allianz travel insurance with your flight, please, contact the insurance company. To do so, you can either reply to the policy confirmation email or send a new email, indicating the policy number, to comercial.es@allianz.com.

For more information on travel insurance, please click on the following link: https://allianztravel-info.com/es

If you have a car hire booking, contact Avis to request a refund, if permitted under the terms and conditions in your contract.

To manage a car hire booking, please go to www.rentacar-iberia.com or send an e-mail to reservas.internet@abg.com.

Yes, you can.

In accordance with Article 88 b ("Refund of travel tickets and holiday packages") of Italian Law 77/2020, enacting Decree-Law 18/2020 (in the latest version introduced by Law 69/2021 of 21 May, enacting Decree-Law 41/2021 of 22 March), you have the right to claim a cash refund for the outstanding balance of your voucher if the following three conditions are met:

• Your ticket was sold in Italy.

• Your flight was scheduled to operate between 11 March and 30 September 2020.

• Twelve or more months have passed since the voucher issue date.

Besides, if 24 or more months have passed since your voucher issue date, Iberia will automatically give you a cash refund of any remaining balance, even if you do not submit a claim.

These refunds will be made within 14 days and through the same payment method used to make the booking. For example, if you paid by card, we will make a deposit to your bank account. Please bear in mind that, depending on your agreed terms and conditions with your bank, it may take a little longer than this to receive the refund, e.g. if your credit card is settled monthly.

If you made your booking through a travel agency, we advise you to process your refund request through them.